Business Hub Access
How can I access the UK Business Hub?
You can log in to the Business Hub here:
https://hub.clearpay.co.uk/gb
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Forgotten your password?
Click here to reset your password.
New User Accounts
Production
You can ask for a user to be added to your Business Hub, contact our Merchant Admin team with the following details:
- User's first name
- User's last name
- User's email address
- Level of access
For Sandbox Business Hub access - contact your delivery manager or Clearpay account manager.
Role Access
There are only three standard user access types:
-
Hub Admin
-
User
-
Read Only
The various access rights are in the tables below.
Clearpay Business Hub
| Permissions | Hub Admin | User | Read Only |
|---|---|---|---|
| Access to tax invoices | Yes | Yes | Yes |
| Access to settlement info | Yes | Yes | Yes |
| Process refunds | Yes | Yes | No |
| View orders | Yes | Yes | Yes |
| Edit orders | Yes | Yes | No |
| View shop directory | Yes | Yes | Yes |
| View and edit shop directory | Yes | Yes | No |
| View and edit team members | Yes | Yes | No |
| View banking | Yes | No | No |
| View and edit banking | Yes | No | No |
| View Clearpay IQ | Yes | Yes | Yes |
| View and edit custom access types | Yes | No | No |
| View activity logs | Yes | No | No |
| View disputes | Yes | Yes | Yes |
| Manage disputes | Yes | No | No |
| Manage Clearpay products | Yes | No | No |
| View account settings | Yes | Yes | Yes |
| Manage account settings and sensitive business data | Yes | No | No |
In the Merchant Portal
| Permissions | Hub Admin | User | Read Only |
|---|---|---|---|
| View and download tax invoices | Yes | Yes | Yes |
| View and download settlement info | Yes | Yes | Yes |
| View order | Yes | Yes | Yes |
| Edit orders | Yes | Yes | No |
| Process refunds | Yes | Yes | No |
| Edit shipped status | Yes | Yes | No |
Business Hub Activation Email
When user accounts are created you receive an activation email.
- The activation email will contain a link that is active for 45 minutes.
- Use the forgot password feature if the activation link is no longer active.
Activation Link Expired? Didn’t receive the activation email?
- Activation and ‘Forgot my Password’ emails are sent from [email protected]
- Please check your Junk or Spam mailbox
- Try adding [email protected] to your safe senders list
Updated 6 months ago