Merchant Portal Access
How can I access the Merchant Portal
You can log in to the merchant portal here:
https://portal.clearpay.co.uk/uk/merchant/
Forgot Password?
New User Accounts
Production
You can request a user be added to your merchant portal by contacting our Merchant Admin team with the following details:
- User's first name
- User's last name
- User's email address
- Level of access
For Sandbox Merchant Portal access - contact your delivery manager or Clearpay account manager.
| Role | Acess |
|---|---|
| Read-Only | View/Download Tax Invoice View Order View and Download Settlement |
| User | View/Download Tax Invoice View/Download settlement info View Order Process Refunds |
Merchant Portal Activation Email
When user accounts are created the user will receive an activation email.
- The activation email will contain a link that is active for 45 minutes.
- ‘Forgot My Password’ can be used if the link is no longer active.
Activation Link Expired? Didn’t receive the activation email?
- Activation and ‘Forgot my Password’ emails are sent from [email protected]
- Please check your Junk or Spam mailbox
- Try adding [email protected] to your safe senders list
Updated 6 months ago