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Manual Refunds

How can I manually process refunds?


Refunds should be processed through your eCommerce platform.

Any refunds processed in the merchant portal will not be visible in your eCommerce platform, and will need to be manually reconciled.

After opening an order in the Merchant Portal you will see an ISSUE REFUND button.


You can perform partial and full refunds up to the order total. You will be asked to enter your password to confirm the refund


You can not refund more than the original order amount.


When the refund is complete it will show the Clearpay order page will show the Less Returns line item under the Order total with the amount of the refund.



User Roles

Users with Read Only access are restricted from processing refunds. All other users can perform refunds.

Learn More About Processing Refunds

Visit: Help For Merchants