Refunds should be processed through your eCommerce platform.
Any refunds processed in the merchant portal will not be visible in your eCommerce platform, and will need to be manually reconciled.
After opening an order in the Merchant Portal you will see an
ISSUE REFUND button.
You can perform partial and full refunds up to the order total. You will be asked to enter your password to confirm the refund
You can not refund more than the original order amount.
When the refund is complete it will show the Clearpay order page will show the
Less Returns line item under the Order total with the amount of the refund.
Read Onlyaccess are restricted from processing refunds. All other users can perform refunds.
Visit: Help For Merchants
Updated over 1 year ago