Payment Schedule

How Does The Payment Schedule Work?

In most cases, customers are required to make their first payment at the time of purchase. The remaining three payments are due fortnightly and will be drawn from their selected payment method. If they would like to make additional unscheduled payments before they are due, they may log in to Clearpay to make their payments early.

They can log in to the Clearpay account anytime to view the payment schedule or make a payment before the next due date.

Can Merchants View Payment Schedules?

Clearpay accepts all risk of payment from our mutual customers and merchant settlements will not be affected by the customer’s payments. Customer payments are not visible to Merchants.

Will Customers Be Notified When A Payment Is Due?

Clearpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view customer orders and payment schedules on clearpay.co.uk or in the Clearpay App.

Can I Pay Early?

Yes, customers can make payments any time through your Clearpay account before the scheduled due date. They just click on the installment that you would like to pay early and select ‘Pay Now.’

Can I Move Or Change Payment Due Dates For An Order?

To request an adjusted payment schedule, contact Clearpay's Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated.