Cross Border Trade
Sell to customers in other countries
Cross Border Trade is a feature that enables you to accept Clearpay orders from international customers.
For example, if you have a UK online store, you can accept orders from customers in Australia and those customers can use Clearpay.
-
Click here for an overview of Cross Border Trade for merchants
-
Click here for an overview of Cross Border Trade for customers
Available Countries
The available countries for Clearpay Cross Border Trade are:
-
Australia
-
Canada
-
New Zealand
-
USA
Setup
Since June 2023, all Clearpay merchants have Cross Border Trade enabled automatically. If you are a merchant who signed-up to Clearpay before June 2023, then please contact us to get Cross Border Trade enabled for your online store(s). Use this email address to contact us:
Actions
Once Cross Border Trade is enabled, please ensure that your store is configured to meet these requirements:
Currency
Check that your store currency matches your Clearpay merchant account region. For example, if you have a UK Clearpay merchant account, then your store currency must be set to GBP. If the two do not match, Clearpay will not work.
Store Address
Check that your store address matches your Clearpay merchant account region. For example, if you have a UK Clearpay merchant account, then your store address must be set to United Kingdom. If the two do not match, Clearpay will not work.
For information on how to set or change your store currency or address, go to the Platforms Quickstart topic and select your platform from the list.
Shipping
You must configure shipping methods to any countries that you want to offer Cross Border Trade to. So for example, if you have a UK store and offer Cross Border Trade to New Zealand, you would need to configure shipping methods for New Zealand within your platform's shipping settings. If you do not do this, international customers will not be able to place an order.
Settlements
Settlements from Clearpay are always paid in your local currency. For example, if you are a UK merchant, your settlements are made in British pounds.
Restrictions and Costs
You cannot display Clearpay messaging on the product pages for currencies other than the default store currency. This is due to possible exchange rate variations, which could lead to inaccurate instalment amounts.
Clearpay charges a small additional fee on Cross Border Trade transactions. For details of this fee, see your Clearpay contract or email us: [email protected].
Updated 5 months ago