Frequently asked questions

FAQ

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Where can I see my orders?

You can view your orders in the Clearpay Merchant Admin Portal.

For further guidance please see our Searching Orders documentation.

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When do I get paid?

Settlement payments are processed 1-5 business days after the order date, with banks typically taking an additional day or two to deposit the settlement into your company account.

Settlement Timing
🇬🇧   In the UK our settlement process is based on Greenwich Mean Time (GMT). So each settlement report will include all transactions processed the previous day ending at midnight GMT.

In France 🇫🇷, Italy 🇮🇹 and Spain 🇪🇸 our settlement process is based on Greenwich Mean Time (GMT+1). So each settlement report will include all transactions processed the previous day ending at midnight GMT+1.

Merchant Fees
Clearpay merchant fees are deducted from each transaction prior to settlement payout.