Frequently asked questions

For more information, see the Searching Orders page.

Settlement payments are processed between one and five business days after the order date. Banks typically take an additional day or two to deposit the settlement into your company account.

Settlement Timing

In the UK our settlement process is based on Greenwich Mean Time (GMT). So each settlement report includes all transactions processed the previous day ending at midnight GMT.

In France, Italy, and Spain our settlement process is based on GMT + 1. So each settlement report includes all transactions processed the previous day ending at midnight GMT + 1.

Merchant Fees

Clearpay merchant fees are deducted from each transaction before settlement payout.