Unsuccessful Orders
Why was a customer's order unsuccessful?
Clearpay is committed to supporting responsible spending. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to your website’s checkout page with a notification that the order has not been approved. The customer can then attempt to complete the purchase using a different payment method or try again.
Our rules and approval process are in place to help Clearpay responsibly offer a completely free service to our customers. Clearpay does not approve 100% of orders, but we do make a fresh assessment each time a customer attempts an order with us.
Should the customer request further detail you can direct them to visit help.clearpay.co.uk/ or contact Clearpay Customer Support
Updated 6 months ago