Support

Where can merchants find answers to common questions?

Visit our merchant help center or contact your Clearpay account representative.

Quick links

• Payment schedules and transaction fees
• Refunds
• Order management

Technical Support

To get help with using Clearpay on your website, use this form to contact our technical support team. Common help requests include:

• Requesting help setting up Clearpay on your site
• How to change your site theme or platform, and keep Clearpay
• Accessing Clearpay Sandbox environment
• Lost Secret Key/Credentials
• Questions about API

How can a customer contact Clearpay support?

Customer support queries should be directed to our customer support area.

Where can I check Clearpay’s systems status?

You can view the current status of Clearpay at https://status.clearpay.co.uk. Subscribe to receive status updates by email.

Why is Google Analytics incorrectly attributing the referrer to Clearpay?

When customers pay with Clearpay, they are redirected to portal.clearpay.co.uk pages during the checkout flow, before returning to your review or confirmation page. This results in Google Analytics seeing portal.clearpay.co.uk as the last domain visited. Therefore, it attributes the referral to portal.clearpay.co.uk.

To ensure that Google correctly identifies the real referral source, add portal.clearpay.co.uk to your referral exclusion list.

For details on how to add Clearpay to your exclusion list see Google’s documentation.