Frequently asked questions

Frequently asked questions

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Why is Clearpay not showing on product pages?

To display the Clearpay installment detail on the product pages, the active WordPress theme must implement the below action hook:
woocommerce_single_product_summary

Note: The 'Payment Info on Individual Product Pages' setting must also be enabled, and the product must be eligible.
For advanced configuration, see our hooks documentation

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Why is Clearpay not showing on category and search result pages?

To display the Clearpay installment detail on the category and search result pages, the active WordPress theme must implement the below action hook:
woocommerce_after_shop_loop_item_title

Note: The "Payment Info on Category Pages" setting must also be enabled, and the product/s must be eligible.
For advanced configuration, see our hooks documentation

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Why is Clearpay not showing on the cart page?

To display the Clearpay installment detail on the cart page, the active WordPress theme must implement the below action hook:
woocommerce_cart_totals_after_order_total

Note: The "Payment Info on Cart Page" setting must also be enabled, and all the cart items must be eligible.
For advanced configuration, see our hooks documentation

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Where can I see my orders?

You can view your orders in the Clearpay Merchant Admin Portal.

For further guidance please see our Searching Orders documentation.

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When do I get paid?

Settlement payments are processed 1-5 business days after the order date, with banks typically taking an additional day or two to deposit the settlement into your company account.

Settlement Timing
🇬🇧   In the UK our settlement process is based on Greenwich Mean Time (GMT). So each settlement report will include all transactions processed the previous day ending at midnight GMT.

In France 🇫🇷, Italy 🇮🇹 and Spain 🇪🇸 our settlement process is based on Greenwich Mean Time (GMT+1). So each settlement report will include all transactions processed the previous day ending at midnight GMT+1.

Merchant Fees
Clearpay merchant fees are deducted from each transaction prior to settlement payout.