Frequently asked questions

To display the Clearpay installment detail on the product pages, the active WordPress theme must implement the action hook: woocommerce_single_product_summary.

NOTE: The Payment Info on Individual Product Pages setting must also be enabled, and the product must be eligible. For advanced configuration, see the:

Hooks page

To display the Clearpay installment detail on the category and search result pages, the active WordPress theme must implement the action hook: woocommerce_after_shop_loop_item_title.

NOTE: You must also enable the Payment Info on Category Pages setting, and the product/s must be eligible. For advanced configuration, see the:

Hooks page

To display the Clearpay installment detail on the cart page, the active WordPress theme must implement the action hook: woocommerce_cart_totals_after_order_total.

NOTE: You must also enable the Payment Info on Cart Page setting, and the product/s must be eligible. For advanced configuration, see the:

Hooks page

You can view your order in the Clearpay Merchant Admin Portal.

For more information, see the:

Searching Orders page

Settlement payments are processed between one and five business days after the order date. Banks typically take an additional day or two to deposit the settlement into your company account.

Settlement Timing

In the UK our settlement process is based on Greenwich Mean Time (GMT). So each settlement report includes all transactions processed the previous day ending at midnight GMT.

In France, Italy, and Spain our settlement process is based on GMT + 1. So each settlement report includes all transactions processed the previous day ending at midnight GMT + 1.

Merchant Fees

Clearpay merchant fees are deducted from each transaction before settlement payout.