Shopify Manual Capture

Clearpay’s integration allows you, the merchant, to use Shopify’s manual capture setting.

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Note

This is a Shopify store-wide setting, so if you have it enabled for another payment method, Manual Capture it is enabled for the new payment gateway. Clearpay's old payment gateway automatically captured all orders regardless of your Shopify setting.

If you have enabled Manually capture payment for orders within your Shopify payment settings, this means the following:

Clearpay will not automatically capture orders when the customer completes checkout

• Instead, Clearpay will place an authorisation hold on the customer’s account like other payment methods

• Unlike other payment methods, the customer’s instalment plan begins as soon as the authorisation is made

• Most customers are charged for their first instalment at this time, unless they qualify for Clearpay’s No payment Up-Front program. This is where the first instalment is collected two weeks after the authorisation is made

• Clearpay’s authorisation hold is valid for a period of 13 days from the time of authorisation. If the order has not been captured before this time, any uncaptured amount is automatically voided. This voided amount is subtracted from the Clearpay customer’s outstanding balance of the order. Sometimes the voided amount is more than the customer’s outstanding balance of the order. In this case the customer is refunded the remainder of the voided amount, up to the authorised amount.

Capture orders through the Shopify order tab, integrations, or direct through Shopify’s API

• You can use all the available options on Shopify to capture Clearpay orders in the same way as any other payment method that supports manual capture

• If you capture orders through a third-party integration or through Shopify’s API, you may need to extend your configurations to capture Clearpay orders. Check the configuration is correct before you update to the new Clearpay payments app

• If you capture orders through Shopify’s order tab, you will now need to capture Clearpay orders. See the Shopify help on how to manually capture payments

• Shopify will continue to restrict orders to a single capture. This means that any uncaptured amounts will expire and are voided on the 14th day after the original authorisation

To cancel an authorised order, you can use all the methods that Shopify allows (orders tab, integrations or Shopify’s API)

• See the Shopify help on how to manually capture payments

• Shopify will continue to restrict cancellations to only apply to the full order amount - Shopify does not support partial cancellations

Refunds will continue as normal

• For partially captured orders, only the captured amount is available to be refunded

You will only be settled for funds that you have captured