Business Hub
The Clearpay Business Hub is where you manage your merchant account. It’s a centralized workspace where you can view settlements, handle disputes, manage your team, and more. For more information about using Business Hub, see the Clearpay Help Centre.
Log in to the Business Hub here: https://hub.clearpay.co.uk/
Credentials
As a Hub Admin (Business Hub administrator), you have secure access to your merchant credentials within the Business Hub.
Go to the Settings tab to find all the necessary information. Your direct link to the Settings tab is: https://hub.clearpay.co.uk/settings.
Without Hub Admin permissions, you can still view the Merchant ID field.
New user accounts
Production
You can request a user be added to your Business Hub by contacting our Merchant Admin team with the following details:
- User’s first name
- User’s last name
- User’s email address
- Level of access
For Sandbox Business Hub access - contact your delivery manager or Clearpay account manager.
Role access
There are only three standard user access types:
- Hub Admin
- User
- Read Only
The various access rights are in the tables below.
Clearpay Business Hub
In the Merchant Portal
Business Hub activation email
When user accounts are created you receive an activation email.
- The activation email will contain a link that is active for 45 minutes.
- Forgot My Password can be used if the link is no longer active.
Activation link expired? Didn’t receive the activation email?
- Activation and ‘Forgot my Password’ emails are sent from donotreply@clearpay.co.uk
- Please check your Junk or Spam mailbox
- Try adding donotreply@clearpay.co.uk to your safe senders list
