> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.clearpay.co.uk/v-2/merchant-portal/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.clearpay.co.uk/_mcp/server.

# Business Hub

> Run your business or organisation quickly and efficiently from the UK Business Hub.

The Clearpay Business Hub is where you manage your merchant account. It's a centralized workspace where you can view settlements, handle disputes, manage your team, and more. For more information about using Business Hub, see the [Clearpay Help Centre](https://help.business.clearpay.co.uk/hc/en-gb).

Log in to the Business Hub here:
[https://hub.clearpay.co.uk/](https://hub.clearpay.co.uk/)

> **Info**
>
> If you have trouble logging in, try clearing your browser's session cookies and then try again.
> Click [here](https://hub.clearpay.co.uk/forgot-password) to reset your password.

## Credentials

As a Hub Admin (Business Hub administrator), you have secure access to your merchant credentials within the Business Hub.

Go to the *Settings* tab to find all the necessary information. Your direct link to the Settings tab is: [https://hub.clearpay.co.uk/settings](https://hub.clearpay.co.uk/settings).

Without *Hub Admin* permissions, you can still view the Merchant ID field.

## New user accounts

### Production

You can request a user be added to your Business Hub by contacting our [Merchant Admin team](https://help.business.clearpay.co.uk/hc/en-gb/requests/new) with the following details:

* User's first name
* User's last name
* User's email address
* Level of access

For **Sandbox Business Hub** access - contact your delivery manager or Clearpay account manager.

## Role access

There are only three standard user access types:

* Hub Admin
* User
* Read Only

The various access rights are in the tables below.

**Clearpay Business Hub**

| Permissions                                         | Hub Admin | User | Read Only |
| --------------------------------------------------- | --------- | ---- | --------- |
| Access to tax invoices                              | Yes       | Yes  | Yes       |
| Access to settlement info                           | Yes       | Yes  | Yes       |
| Process refunds                                     | Yes       | Yes  | No        |
| View orders                                         | Yes       | Yes  | Yes       |
| Edit orders                                         | Yes       | Yes  | No        |
| View shop directory                                 | Yes       | Yes  | Yes       |
| View and edit shop directory                        | Yes       | Yes  | No        |
| View and edit team members                          | Yes       | Yes  | No        |
| View banking                                        | Yes       | No   | No        |
| View and edit banking                               | Yes       | No   | No        |
| View Clearpay IQ                                    | Yes       | Yes  | Yes       |
| View and edit custom access types                   | Yes       | No   | No        |
| View activity logs                                  | Yes       | No   | No        |
| View disputes                                       | Yes       | Yes  | Yes       |
| Manage disputes                                     | Yes       | No   | No        |
| Manage Clearpay products                            | Yes       | No   | No        |
| View account settings                               | Yes       | Yes  | Yes       |
| Manage account settings and sensitive business data | Yes       | No   | No        |

**In the Merchant Portal**

| Permissions                       | Hub Admin | User | Read Only |
| --------------------------------- | --------- | ---- | --------- |
| View and download tax invoices    | Yes       | Yes  | Yes       |
| View and download settlement info | Yes       | Yes  | Yes       |
| View order                        | Yes       | Yes  | Yes       |
| Edit orders                       | Yes       | Yes  | No        |
| Process refunds                   | Yes       | Yes  | No        |
| Edit shipped status               | Yes       | Yes  | No        |

## Business Hub activation email

When user accounts are created you receive an activation email.

* The activation email will contain a link that is active for 45 minutes.
* [Forgot My Password](https://hub.clearpay.co.uk/forgot-password) can be used if the link is no longer active.

### Activation link expired? Didn't receive the activation email?

* Activation and 'Forgot my Password' emails are sent from [donotreply@clearpay.co.uk](mailto:donotreply@clearpay.co.uk)
* Please check your Junk or Spam mailbox
* Try adding [donotreply@clearpay.co.uk](mailto:donotreply@clearpay.co.uk) to your safe senders list

> Run your business or organisation quickly and efficiently from the UK Business Hub.

## Docs

- [Settlement Reports](https://developers.clearpay.co.uk/v-2/settlements.md)