> This page is for version v2 (default).
> For other versions, use one of these documentation indexes:
> - v2 (default): https://developers.clearpay.co.uk/v-2/llms.txt
> - v1: https://developers.clearpay.co.uk/v-1/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.clearpay.co.uk/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.clearpay.co.uk/_mcp/server.

# Frequently asked questions

## Frequently asked questions

#### Why is Clearpay not showing on product pages?

To display the Clearpay installment detail on the product pages, the active WordPress theme must implement the action hook: `woocommerce_single_product_summary`.

**NOTE:** The *Payment Info on Individual Product Pages* setting must also be enabled, and the product must be eligible. For advanced configuration, see the: [Hooks page](/woo-comm-hook)

#### Why is Clearpay not showing on category and search result pages?

To display the Clearpay installment detail on the category and search result pages, the active WordPress theme must implement the action hook: `woocommerce_after_shop_loop_item_title`.

**NOTE:** You must also enable the *Payment Info on Category Pages* setting, and the product/s must be eligible. For advanced configuration, see the: [Hooks page](/woo-comm-hook)

#### Why is Clearpay not showing on the cart page?

To display the Clearpay installment detail on the cart page, the active WordPress theme must implement the action hook: `woocommerce_cart_totals_after_order_total`.

**NOTE:** You must also enable the *Payment Info on Cart Page* setting, and the product/s must be eligible. For advanced configuration, see the: [Hooks page](/woo-comm-hook)

#### Where can I see my orders?

You can view your order in the Clearpay Merchant Admin Portal.

For more information, see the: [Searching Orders page](/searching-orders)

#### When do I get paid?

Settlement payments are processed between one and five business days after the order date. Banks typically take an additional day or two to deposit the settlement into your company account.

**Settlement Timing**

In the UK our settlement process is based on Greenwich Mean Time (GMT). So each settlement report includes all transactions processed the previous day ending at midnight GMT.

In France, Italy, and Spain our settlement process is based on GMT + 1. So each settlement report includes all transactions processed the previous day ending at midnight GMT + 1.

**Merchant Fees**

Clearpay merchant fees are deducted from each transaction before settlement payout.