> This page is for version v2 (default).
> For other versions, use one of these documentation indexes:
> - v2 (default): https://developers.clearpay.co.uk/v-2/llms.txt
> - v1: https://developers.clearpay.co.uk/v-1/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.clearpay.co.uk/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.clearpay.co.uk/_mcp/server.

# Support

> Get help with Clearpay integration and find answers to common questions

## Where can merchants find answers to common questions?

Visit our [merchant help center](https://help.business.clearpay.co.uk/hc/) or contact your Clearpay account representative.

### Quick links

* [Payment schedules and transaction fees](https://help.business.clearpay.co.uk/hc/en-gb/sections/6500312511257-Payment-Schedule-Transaction-Fees)
* [Refunds](https://help.business.clearpay.co.uk/hc/en-gb/sections/6500259593881-Refunds)
* [Order management](https://help.business.clearpay.co.uk/hc/en-gb/sections/6500243832857-Order-Management-Transaction-Description)

## Technical Support

To get help with using Clearpay on your website, use [this form](https://afterpay.formstack.com/forms/global_merchant_technical_support) to contact our technical support team. Common help requests include:

* Requesting help setting up Clearpay on your site
* How to change your site theme or platform, and keep Clearpay
* Accessing Clearpay Sandbox environment
* Lost Secret Key/Credentials
* Questions about API

## How can a customer contact Clearpay support?

Customer support queries should be directed to our [customer support area](https://help.clearpay.co.uk/hc/en-gb/categories/360001635351-I-m-a-Customer).

## Where can I check Clearpay's systems status?

You can view the current status of Clearpay at [https://status.clearpay.co.uk](https://status.clearpay.co.uk). Subscribe to receive status updates by email.

## Why is Google Analytics incorrectly attributing the referrer to Clearpay?

When customers pay with Clearpay, they are redirected to **portal.clearpay.co.uk** pages during the checkout flow, before returning to your review or confirmation page. This results in Google Analytics seeing **portal.clearpay.co.uk** as the last domain visited. Therefore, it attributes the referral to `portal.clearpay.co.uk`.

To ensure that Google correctly identifies the real referral source, add `portal.clearpay.co.uk` to your referral exclusion list.

For details on how to add Clearpay to your exclusion list see [Google's documentation.](https://support.google.com/analytics/answer/10327750?hl=en)

> **Don't Exclude Clearpay Shop Traffic**
>
> Use `portal.clearpay.co.uk` **not** `clearpay.co.uk` or you'll hide all of the traffic originating from the Clearpay Shop Directory.